Terms & Conditions

Welcome to Pastel Passions. By placing an order through our website, you agree to the following terms and conditions. These are here to ensure clarity, fairness, and a smooth experience for everyone.

🛍️ Orders & Payment

All orders are subject to availability and confirmation of payment. Prices are listed in GBP and may be updated from time to time. We reserve the right to refuse or cancel any order at our discretion. Collection content, brands, style, and shades may vary and are subject to availability.

📦 Shipping

We aim to dispatch all orders within 2 working days. Delivery times may vary depending on your location and chosen shipping method. Once your order has shipped, you’ll receive a confirmation email with tracking details (where applicable).

💫 Refunds & Returns

Please refer to our Refund Policy for full details. In short: due to the personal nature of our products, we cannot accept returns on opened or used items. If your order arrives damaged or incorrect, contact us within 14 days and we’ll do our best to make it right.

🌿 Product Use

All products are intended for personal use only. We do not offer medical advice or therapeutic guarantees. Please read all labels and instructions carefully, and discontinue use if irritation occurs. If you have any health concerns, consult a medical professional before use.

🔐 Privacy

We respect your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy. We do not share your data with third parties except where necessary to fulfil your order.

📸 Content & Imagery

All content, images, and product descriptions on our site are the property of Pastel Passions and may not be reproduced without permission. We reserve the right to update or modify product details at any time.

⚖️ Legal

These terms are governed by the laws of Scotland, United Kingdom. By using our site, you agree to submit to the jurisdiction of Scottish courts in the event of any dispute.