Refund Policy

🌸 Legal Disclaimer

All products offered by Pastel Passions are intended for personal use only. While we take great care in curating high-quality self-care items, we do not make medical claims or offer therapeutic guarantees. Please read all product labels and instructions carefully before use, and discontinue use if irritation occurs.

By purchasing from our store, you acknowledge that you are responsible for your own use and experience of the products. Pastel Passions is not liable for any adverse reactions, misuse, or allergic responses.

If you have specific health concerns or conditions, we recommend consulting a medical professional before using any new skincare or wellness products.

We hope you love your pastel-powered pamper experience - but if something isn’t quite right, we’re here to help.

💫 Returns & Refunds

Due to the personal nature of our products, we’re unable to accept returns on opened or used items. However, if your order arrives damaged, incomplete, or not as expected, please take photos and contact us within 14 days of delivery and we’ll do our best to make it right.

🛍️ Eligibility

To be eligible for a refund or replacement:

Items must be unused, in original packaging, and in the same condition you received them.
You must contact us within 14 days of receiving your order.
Proof of purchase and photos of any damage may be requested.

💌 How to Reach Us

Please email us at pastelpassions@yahoo.com with your order number and a brief description of the issue. We aim to respond within 2 working days and resolve most queries within 5–7 days.

🎁 Gifts & Bundles

If your item was received as a gift, we’ll work with the original purchaser to arrange a suitable solution. Partial refunds may be offered for bundles if only certain items are affected.